preownedyachts.co.uk

Support & help

Answers to the most common questions – and how to reach us.

Direct contact

Emailsupport@yachtlogic.eu
Yachtlogic GmbHBadestraße 35 · 20148 Hamburg

We usually reply within a few working days.

Listing & account

How do I list my yacht?
Sign in or create an account, click “List a yacht”, enter the key data and photos and publish. Private listings are free for 90 days.
How much does a listing cost?
For private sellers, listing is free (90-day term). After that you can extend for a fee: 1 month €19 or 3 months €49. An overview of all prices is on the “Prices” page.
How do I extend my listing?
Under Account → My listings, click “Extend” on the relevant listing and choose the desired term (€19 / €49). We'll also remind you by email shortly before it expires.
Can I pause or delete my account?
Yes. Under Account → Settings you can pause your profile (listings are hidden) or delete your account.
I forgot my password.
On the login page click “Forgot password”. We'll send a reset link to your email address.

Payment

Which payment methods are available?
Payments run securely via Stripe – by credit card or SEPA direct debit. We never see your payment details.
Do I get an invoice?
Yes. After each payment you receive a confirmation or receipt by email.

For dealers & brokers (Pro)

How do I become a pro (dealer/broker)?
Via “Join as a pro” you start with a 4-week trial. After registering, you briefly confirm your email address. You get import/export, the PhotoListing generator, a directory profile and more.
Can I import my inventory automatically?
Yes. We support XML feeds (including NautiX and BoatWizard/Boats-Group) as well as Excel/CSV. Setup is in your account under Feed/Import.
I have multiple locations.
For that there's Multi-Office PRO: up to 3, 5 or unlimited locations – each with its own profile, location page and office login, bundled under your company account.

Price check & yacht database

What is the price check?
The price check gives you a market-based estimate of a yacht's value – based on real listings, comparable models and market data.
What is the yacht database?
A cross-manufacturer model database with factory data and key figures. Missing a model? Upload brochures or data sheets – the AI uses them to complete the model profile.

Security & privacy

How secure is my account?
Passwords are stored encrypted and logins are protected against bots and too many attempts. You can also enable two-factor authentication (Account → Security) and sign out of all devices there.
How is my data processed?
All details are in our privacy policy. For the terms of use see the Terms and Conditions.
How do I cancel a paid purchase?
The conditions are in the cancellation policy. You can declare a withdrawal informally by email.

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